Position Title: Program Coordinator
Reports To: Impact Lead

Position Summary: The Program Coordinator is responsible for assisting with day-to-day operations of Kids In Need Foundation’s (KINF) local programs. This includes organizing and coordinating the KINF’s volunteer groups and builds. Groups may include businesses, schools, clubs and other community members. The Program Coordinator will also assist in coordinating operations of our Teacher Resource Center (TRC). With the goal of increasing teacher participation and ensuring that our educators have the best possible experience every time they shop with us, this role is instrumental in our ability to put ‘our best face forward’ to both our teachers and our potential donors/partners. This candidate must be available to flex the typical work schedule to include weeknights and Saturdays (half-day)
when needed.

Typical Schedule:
Monday-Thursday 10 AM-6:00 PM
32 hours per week

Duties/Responsibilities:

• Lead various sized volunteer groups several times a week. The majority of volunteer groups pack boxes and/or backpacks full of essential school supplies for KINF’s National Program orders.
• Greet volunteer groups, provide an introduction to KINF’s mission and instructions/demonstration for packing National Program orders.
• Ensure that volunteers are safely completing tasks in accordance with established guidelines.
• Maintain quality control of the end product by supervising packing of National Program orders and periodically checking for errors.
• Serve as point of contact and liaison for volunteer groups during volunteer sessions.
• Help train and on-board new volunteers including an introduction to organizational mission, orientation to volunteer opportunities and tasks, tours, program materials, instructions, and safety protocols.
• Responsible for organizing, prepping and cleaning the volunteer space and ensuring trash is collected and processed. This also includes ensuring that the appropriate quantities are specified for the volunteers to aid in the completion of the build.
• Assist in covering volunteer program tasks as needed when other team members are out of office or unavailable.

Teacher Resource Center Operations:

• Ensure a smooth and efficient check-in/out experience, that teachers are properly greeted and are informed on how to shop
• Maintain standards for TRC appearance, maintain a bright and welcoming environment
• Responsible for completing the nightly closing checklist
• Work with the TRC team to create cohesive plans to display products, which make best usage of space and available items, leveraging overstock items as much as possible
• Responsible to know what's needed in the TRC, ensuring issues are flagged/escalated to management
• Proactively look for opportunities improve the educator shopping experience
• Help ensure all TRC volunteers are properly trained, scheduled, and equipped to assist with educator shopping. Includes creating tasks for TRC volunteers and optimizing their Standard Operating Procedures as needed
• Maintain ‘Store Stash’ area, coordinating daily operations and consistently consolidating and removing excess pallets to make space available for incoming transfer orders. Ensure area is tidy and well-maintained so as to not hinder any warehouse operations

Requirements:

• Minimum High School Diploma with two years of customer-facing or service experience
• Ability to multitask, prioritize and communicate effectively and professionally at all times
• Ability to manage unplanned setbacks and delays and maximize volunteer groups productivity
• Applicants must be currently authorized to work in the United States.
• Must be available to work evenings and Saturdays
• Required to stand long periods of time
• Occasionally required to lift and/or move up to 25 pounds